Frequently asked questions

We are open Monday to Friday during the business hours of 8:00am – 4:30pm.

We deliver daily throughout Scotland and can arrange courier delivery throughout the UK.

Orders over £500 that lie within the mainland will be delivered for free. Orders under £500 will incur a standard carriage charge of £20.

Most products are available ex-stock, and as we manufacture in-house all special configurations can be turned around in 2-3 days.

To order a product either phone us at 0141 550 4177, send a fax to us at 0141 554 4171 or fill out the customer order enquiry form here. Order by email from orders@adaptocare.co.uk

Either phone us at 0141 550 4177 or email us at info@adaptocare.co.uk and we will arrange a suitable appointment.

Yes, we have dedicated staff operating throughout Scotland and outwith. To make an appointment with your local area manager please call our office on 0141 550 4177. Our customer service team will be able to pass on contact details to the relevant person.

You should complete an Account Application Form which can be downloaded, and then post it or e-mail it to us at info@adaptocare.co.uk.

Application Form

All assemblies come complete with tray, doors, shower waste trap, shower curtain and rail.

Yes. We can make doors to any configuration and size to suit nearly all trays on the market.

Download our shower enclosure care instructions sheet here.

No, power showers are not suitable for special needs shower trays and wet floors. (Note: The shower units have a recommended flow rate, and mixer valve showers may require a regulator should the flow rate exceed 9ltr/min.)

1.Stand along the long end of the tray, facing into the tray.

2.If the wall corner is on your left hand (as shown) then you will need to specify the left hand option. If it is on your right hand, you will need the right hand option.

3.If you are still unsure, please contact Adaptocare, or forward us a sketch.

To ensure that you have confidence in the installation of our products, we have uploaded the installation instructions of our trays and doors.  These files are in PDF format, so if you’re having trouble opening them, you can download a free Adobe PDF reader here.

Torridon (937KB)

Fyne (1MB)

Ossian (848KB)

Thom & Coulter (1.8MB)

Tay (1.1MB)

Flowaway (1.4MB)

Etive (2MB)