t: 0141 550 4177

f: 0141 554 4171

info@adaptocare.co.uk

Adaptocare

FAQ's

 

Q: Where are you based?

A: Our premises in Glasgow incorporate our main office, manufacturing areas and distribution warehouse.  Our address is:

244 Nuneaton Street,
Glasgow,
Scotland,
United Kingdom
G40 3DX

 

Q: What are your opening hours?

A: We are open Monday to Friday during the business hours of 8:00am - 4:30pm.

 

Q: Where do you deliver to?

A: We deliver daily throughout Scotland and can arrange courier delivery throughout the UK.

 

Q: How much does delivery cost?

A: Orders over £500 that lie within the mainland will be delivered for free.  Orders under £500 will incur a standard carriage charge of £20.

 

Q: What is the availability of your products?

A: Most products are available ex-stock, and as we manufacture in-house all special configurations can be turned around in 2-3 days.

 

Q: How do I order a product?

A: To order a product either phone us at 0141 550 4177, send a fax to us at 0141 554 4171 or fill out the customer order enquiry form here.

 

Q: How do I arrange a site survey?

A: Either phone us at 0141 550 4177 or email us at info@adaptocare.co.uk and we will arrange a suitable appointment.

 

Q: Can a representative visit me to talk about a specific project?

A: Yes, we have dedicated staff operating throughout Scotland and outwith.  To make an appointment with your local area manager please call our office on 0141 550 4177.  Our customer service team will be able to pass on contact details of the relevant person.

 

Q: How do I open an account?

A: You should complete an Account Application Form which can be downloaded here, and then post it or e-mail it to us at info@adaptocare.co.uk.

 

Q: What is contained within a showering assembly?

A: All assemblies come complete with tray, doors, shower waste trap, shower curtain and rail.

 

Q: Can you make doors to special sizes and configurations?

A: Yes. We can make doors to any configuration and size to suit nearly all trays on the market.

 

Q: What's the best way to keep your doors and trays clean?

A: Download our shower enclosure care instructions sheet here.

 

Q: Can I use a power shower with your tray or wet floor?

A: No, power showers are not suitable for special needs shower trays and wet floors.  (Note: The shower units have a recommended flow rate, and mixer valve showers may require a regulator should the flow rate exceed 9ltr/min.)

 

Q: How do I hand a tray?

1.Stand along the long end of the tray, facing into the tray.

2.If the wall corner is on your left hand (as shown) then you will need to specify the left hand option. If it is on your right hand, you will need the right hand option.

3.If you are still unsure, please contact Adaptocare, or forward us a sketch.

 

Q: I’m an architect.  Do you have CAD drawings of your products to incorporate into my plans?

A: To help make life easier for you, we’ve prepared drawings of our trays in DWG file format to suit most standard CAD systems. The drawings are available in plan, elevation and end elevation views for you to drag and drop into your master CAD drawing. You can download the complete set in one zipped file by clicking here.

 

Q: I’m a contractor.  Do you have installation instructions of your products for me to read?

A: To ensure that you have confidence in the installation of our products, we have uploaded the installation instructions of our trays and doors here.  These files are in PDF format, so if you’re having trouble opening them, you can download a free Adobe PDF reader here.